Mimi & Lula Reviews

I recently purchased some hair bobbles and clips for my daughter.

When I received my order, I noticed that there were two separate products which were defective.

I emailed the company with pictures and they responded ASAP. They apologised and asked if I wanted to receive a refund or replacement, I asked for a replacement.

The replacements were sent promptly and were in great condition.

Overall, despite receiving defective products initially, the company handled my concerns well and put things right in really good time. Great customer service!

I would highly recommend this company! 👏

I recently purchased some hair bobbles and clips for my daughter.

When I received my order, I noticed that there were two separate products which were defective.

I emailed the company with pictures and they responded ASAP. They apologised and asked if I wanted to receive a refund or replacement, I asked for a replacement.

The replacements were sent promptly and were in great condition.

Overall, despite receiving defective products initially, the company handled my concerns well and put things right in really good time. Great customer service!

I would highly recommend this company! 👏

Lovely Alice bands and clips for my daughter, they were in the sale so extra bargain! Delivery didn’t take too long either.

Lovely Alice bands and clips for my daughter, they were in the sale so extra bargain! Delivery didn’t take too long either.

Lovely Alice bands and clips for my daughter, they were in the sale so extra bargain! Delivery didn’t take too long either.

they are more beautiful in live!!! I'm pretty sure that my 4 daughters will like it as I am. Can wait Christmas morning to see their reactions!! The customer service is great, they answer ASAP and solve problem regard delivery (local currier didn't deliver on time). I'm going to order again. Quality is great!

they are more beautiful in live!!! I'm pretty sure that my 4 daughters will like it as I am. Can wait Christmas morning to see their reactions!! The customer service is great, they answer ASAP and solve problem regard delivery (local currier didn't deliver on time). I'm going to order again. Quality is great!

they are more beautiful in live!!! I'm pretty sure that my 4 daughters will like it as I am. Can wait Christmas morning to see their reactions!! The customer service is great, they answer ASAP and solve problem regard delivery (local currier didn't deliver on time). I'm going to order again. Quality is great!

Email to say items dispatched on 28th November via ‘Royal Mail 48’ yet still not arrived and it’s now 15th December!
How can you help your customers who’ve purchased Christmas gifts in good time but stand to be disappointed? Please respond.

Email to say items dispatched on 28th November via ‘Royal Mail 48’ yet still not arrived and it’s now 15th December!
How can you help your customers who’ve purchased Christmas gifts in good time but stand to be disappointed? Please respond.

Email to say items dispatched on 28th November via ‘Royal Mail 48’ yet still not arrived and it’s now 15th December!
How can you help your customers who’ve purchased Christmas gifts in good time but stand to be disappointed? Please respond.

My parcel has finally arrived with two gorgeous tutus in it. They're really good quality, and I'm very pleased

My parcel has finally arrived with two gorgeous tutus in it. They're really good quality, and I'm very pleased

My parcel has finally arrived with two gorgeous tutus in it. They're really good quality, and I'm very pleased

Hello, still not received my parcel. It says it’s at Milton Keynes depot and has been there almost 2 weeks now. Hoping it arrives for Xmas.